Terms of Service

Effective date: 13 May 2026. Last updated: 4 October 2026.

1. Agreement to these Terms

These Terms of Service ("Terms") govern your use of Align ("Align", "we", "us", "our"), an AI-powered conversation rehearsal service accessible at rehearse.livealign.co and operated by ALIGN LIFESTYLE PTE. LTD. (UEN 202435232H), a private limited company incorporated in Singapore.

By creating an account or using the service, you agree to be bound by these Terms. If you do not agree, please do not use the service.

2. What Align is

Align provides AI-powered roleplay rehearsal for difficult workplace conversations. Users select a scenario, describe their situation, and rehearse the conversation with an AI character voiced through speech synthesis. The AI also gives optional guidance during a rehearsal when you say "I'm stuck", and a structured debrief after each session.

Important: Align is not therapy, mental health treatment, medical advice, legal advice, or a substitute for human coaching, counselling, or any qualified professional service. Please see our AI Coaching Disclaimer for more.

3. Eligibility

You must be at least 18 years old to create an account and use Align. By signing up, you confirm that you meet this requirement.

4. Your account

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately at hello@livealign.co of any unauthorised use

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the service or other users.

5. Acceptable use

You agree not to:

• Use Align for any unlawful purpose
• Attempt to reverse engineer, scrape, copy, or extract our AI models, prompts, or system design
• Use the service to harass, threaten, defame, or harm others
• Attempt to gain unauthorised access to other accounts or our systems
• Use the service to generate content that infringes third-party rights
• Share your account with others or resell access without our written permission
• Test, probe, or scan our systems for security vulnerabilities without prior written consent
• Use automated systems (bots, scripts) to access or interact with the service
• Share confidential information you have no right to share, or personal details about other people that the rehearsal doesn't need

You are responsible for what you share with Align.

6. AI coaching disclaimer

The AI-generated content provided by Align, including guidance during a rehearsal and the debrief afterwards, is informed by professional coaching principles. It is not therapy, mental health treatment, medical advice, legal advice, or a replacement for qualified professional services.

The AI may produce errors, omit important context, or provide guidance that is not appropriate for your specific situation. You are responsible for any decisions you make based on conversations with Align.

If you are struggling with your mental health, in crisis, or facing significant interpersonal harm, please reach out to a qualified professional. Resources are listed in our AI Coaching Disclaimer.

7. Plans and billing

Plans. Align has a Free plan and a paid Pro plan. The Free plan includes a limited number of rehearsals. Current prices and limits are shown on our pricing page at rehearse.livealign.co/pricing.

Billing and renewal. Pro is a subscription. We charge you in advance, in US dollars, for each billing period you choose at checkout. Payments are handled by Stripe. Your subscription renews automatically at the end of each billing period until you cancel.

Cancelling. You can cancel at any time from your Account page, under "Manage billing". Cancelling stops the next renewal. You keep Pro access until the end of the period you have paid for.

Refunds. We don't give refunds or credits for part-used billing periods, except as set out below or where the law requires.

Your right to change your mind (UK and EEA). If you are a consumer living in the UK or the European Economic Area, you can cancel within 14 days of first subscribing and receive a full refund. Email hello@livealign.co within the 14 days.

Fair use. Pro includes a monthly fair-use limit on rehearsals. Each rehearsal can run for up to 20 minutes. These limits protect the service for everyone. If you reach the monthly limit, you can rehearse again when it resets.

Price changes. We may change our prices. If you have a subscription, we will email you at least 30 days before a new price applies to you. The new price applies from your next renewal after that notice. You can cancel before then.

Failed payments. If a payment fails, we may pause or end your Pro access until payment succeeds.

Founding member perk. The first 100 paying members can book one 15-minute coaching call with Align's founder, through the booking link we provide. The perk counts as used once a call is booked. It cannot be transferred, exchanged for cash, or re-issued if you cancel your booking.

8. Intellectual property

The Align service, including the software, voice prompts, system prompts, system design, brand, and documentation, is owned by us and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for personal or internal business purposes during the term of your account.

Your rehearsal content (the situations you describe, what you say during rehearsals, and the resulting transcripts) remains yours. You grant us a licence to use this content solely to operate the service for you, in line with our Privacy Policy. We do not use it to train AI models.

9. No warranty

Align is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• That the service will be uninterrupted, error-free, or fully secure
• That the AI's responses will be accurate, appropriate, or suitable for any specific situation
• That use of the service will produce any particular outcome

10. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Align, its founders, employees, or service providers be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from your use of, or inability to use, the service
• Damages arising from any decisions you make based on conversations with the AI

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the service shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) US$200.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including (where applicable) liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Where you have non-excludable consumer rights under the laws of your country of residence, those rights continue to apply.

11. Termination

You may delete your account at any time by emailing privacy@livealign.co. We will action the deletion within a reasonable period, in line with our Privacy Policy. If you have a Pro subscription, cancel it first under "Manage billing", or ask us to cancel it in your email. Section 7 applies to refunds.

We may terminate or suspend your account if:

• You breach these Terms
• We are required to do so by law
• We discontinue the service (with reasonable prior notice)

If we discontinue the service, we will refund the unused part of any period you have already paid for.

Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or by a clear notice on the website at least 14 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

13. Governing law and dispute resolution

These Terms are governed by the laws of Singapore. Subject to any non-excludable rights you have under the consumer protection laws of your country of residence:

• Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.
• For commercial disputes, the parties may agree to refer the dispute to arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its arbitration rules.

If you are a consumer based in the EU, UK, or another jurisdiction that grants you the right to bring proceedings in your local courts, nothing in this clause limits that right.

14. Miscellaneous

If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce a right is not a waiver of that right. These Terms (together with our Privacy Policy and AI Coaching Disclaimer) are the entire agreement between you and us regarding the service.

15. Contact

Questions about these Terms? Email hello@livealign.co.

ALIGN LIFESTYLE PTE. LTD.

1 Hoe Chiang Road, #01-01

Singapore 089310

UEN: 202435232H